Placing a company’s focus on the customer is more than just service: It is essential! The customer’s experience with your product or service defines your business success. This is where CUADRUM’s “Enterprise Feedback Management” (EFM) comes in. Up til now, questionnaires or similar statistics merely served as debriefers. Today, EFM thinks ahead…
Be proactive—on every level
The definition of “Enterprise Feedback Management” from CUADRUM is more than just conducting surveys or generating statistics. Until now, only a close circle within most organisations had access to the generated Customer Experience data. Today the process is democratised. EFM now provides wide access and makes especially the use of the generated data possible on every level.
One for all—all for one
The advantage of providing wide access is obvious: All departments receive direct feedback and improvement possibilities. Thus, all departments can react in real time. This could be a fast reaction to negative customer feedback or the famous extra-mile a customer didn’t expect. Steer your corporate actions with EFM towards the most important factor: Your customers.